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Forum Discussion
Dropbox Beta: Files show both icons simultaneously - green circle and cloud-arrow - but are offline
I just moved to Dropbox beta for Mac (the latest version). After the folder successfully showed up in my new location, all files and folders were set to "offline only" - very annoying, but I guess th...
Walter
Dropbox Staff
Dropbox StaffHey all-at-once, sorry for the late response.
If you're still having issues with this, could you try the following steps and let us know how it goes?
- Open Finder.
- Right-click the Dropbox folder
- Click Make online-only or Make available offline to reset.
Note: You will need to select the Dropbox folder (as in the image below) to apply this setting to all files and folders.
I am having this issue after a clean install and I have done what you're saying to do, both Make Available Online and Make Available Offline, with no change. I'm still getting both icons on both. The only files that have only the green icon are synced by me hitting the cloud button to manually sync/download. There is absolutely zero chance I can do this with every file I need in a reasonable amount of time. These are big directories.
- Nancy
Sorry to hear you're having the same issue, pennyzee.
Just to clarify, are you mainly seeing both syncing icons for your files or folders (or both)?
In general, if both appear next to a folder, it means that this folder contains at least one online-only file, but any newly added files should become available offline by default.
If you don't mind, you can also send me a screenshot of what you see on your end (just make sure to hide any filenames you don't want us to see).
For large folders of files of different types, you might try the workaround I mentioned in a previous post in April.
With the folder open, select all the files you want available offline, and compress to make a zip. The processes to make a local zip require that all the files are open locally. This may take many minutes, but avoids opening each file with its specific app. Once all opened with the green check icon, delete the zip.
Hey there all-at-once! I'm having the same problem... Did you manage to solve it correctly? I just can download when press 'Compress'... It's taking a long time to do even small actions.
- Walter
Hey coala - sorry to hear about this.
Could you maybe clarify your computer's OS version and the version and status of the Dropbox desktop app as shown in your menu bar?
If this persists after rebooting your computer and quitting and relaunching the app, please send us a screenshot so that we can have a visual too.
Hey Walter, thanks for the quick reply.
My OS is the Sonoma 14.1 and the Dropbox version is the v216.3.4299;I already followed the recommendation to properly uninstall Dropbox, reinstalled it, logged in and it goes automatically to the CloudStorage again and again... I don't know what to do anymore. I'm losing hours of work just trying to solve that.
I already made the whole folder 'Online-only' and 'Offline', to reset it, but nothing changed.
The files are not downloaded until you open each of them... impossible to work like that!
Dropbox seems to be syncing eternally, and it doesn't shows up the actual size of the folder it's downloading, which is pretty strange too.- Walter
Thanks for the additional information, the screenshot and the nudge as well coala
Could you try signing out of your account through the app's preferences and then back in?
Let me know if syncing gets stuck again or it finally progresses and the app shows 'up to date' at some point.
It seems that the only possible way for solving it is changing the location back to the Documents' folder, after signing out and in again... That File Provider was making all that mess.
I'm waiting for it to sync (3TB) and will come back with news.
Thanks.
