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Experienced | Level 12

Re: Won't stop indexing on Mac

Good morning, after updating to MacOS Sonoma, something went wrong with my DropBox installation (version 183.4.7058). Right after the reboot, DropBox started re-indexing all the files. But then - I'm not sure when - at some point, it stopped. It might have been caused by a standby that occurred after a certain amount of time; I can't say for sure. The bottom line is that DropBox is no longer able to synchronize.

Here's what I've already tried:

Restarting my Mac several times.
Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
Checking permissions for Privacy and Accessibility.

I haven't logged out and logged back in yet, as suggested in other threads. I haven't done it because I'm afraid of losing files that haven't been synchronized correctly, as it happened to someone here on the forum.

In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.

In this other screenshot, you can see what I see inside the DropBox app.

Does the DropBox team have any information about this issue with Sonoma?

Thank you.

51 Replies

Replies have been turned off for this discussion

Jay
Dropbox Staff
2 years ago
Hi cloudres, thanks for bringing this to our attention.

We've not received reports about similar issues to what you've described.

Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?

This will help me to assist further!
- cloudres
  Experienced | Level 12
  2 years ago
  Hello Jay, I've actually already come across a similar issue on other threads within this forum. Samantha's latest post seems to confirm that the development team is aware of this problem and, I presume, is working to understand its causes.
  
  I must admit, I'm a bit surprised, given that Sonoma Betas have been around for months. Especially considering that almost all of us here use Dropbox with a paid account, in my case, nearly 200 euros per year.
  
  Regarding your suggestion, to be honest, I'm not entirely sure what you mean. Have you read what I've already tried to do to resolve the issue? From what I've gathered in Samantha's comment, restarting the sync is the issue. It seems blocked in some way. But then again, if it hasn't been resolved by restarting the Mac multiple times, I don't see how this would have helped.
  
  I'll repeat, the only thing I haven't tried is logging out and logging back in. Someone seems to have resolved the issue that way.
  - Hannah
    Dropbox Staff
    2 years ago
    Thanks for the additional info here, cloudres and elkcilb, have you had the time to check Samantha's post here, for more info?
- agpsa
  New member | Level 2
  2 years ago
  I have just installed Somona on my Mac
  
  Then saved a file to a shared dropbox folder on my computer. The unthinkable happened. was contacted by a colleague. EVERYTHING I have submitted to the shared folder since 2020 was deleted on their folders and the dropbox website!!!!!!!!!!!!!!
  
  Worse still, it had synced the same modified/ deleted dropbox folder to my Mac
  EVERYTHING IS GONE!!!!!!! Not even in the deleted folder on Dropbox
  
  Well done. 3 years collaborative work destroyed. Wow
- LRH4
  Explorer | Level 4
  2 years ago
  Hi
  I too have encountered syncing problems after the updating to Sonoma - I have multiple files that are now conflicted and files are missing.
  Would love dropbox to find a work around for this.
  - Stewart Bunn
    Helpful | Level 6
    2 years ago
    I'm experiencing the same problem. 98% of my files are not accessible in offline mode and only some of my Word files can actually be opened. I've reported the problem to Dropbox who helpfully respond with we're not supporting Apple's latest OSX operating software update - Sonoma. They're working on a fix apparently. It's a nightmare!
elkcilb
Helpful | Level 5
2 years ago
Hello! Having the same issue after updating to Mac OS 14.0, also Dropbox v183.4.7058. Dropbox badge stuck on indexing, sync no longer works...
LanceBurk
Helpful | Level 5
2 years ago
I've recently started experiencing the same syncing problem after upgrading to Mac OS Sonoma. In my case once the indexing files reaches zero, the syncing seems to stop and the "Indexing..." message remains forever.

Also my newly added files are no longer syncing across my other devices as before. I tried reinstalling Dropbox but it didn't resolve the issue.
- LanceBurk
  Helpful | Level 5
  2 years ago
  Also, my current Dropbox version is v183.4.7058. Yesterday, while trying to resolve the issue, I (unknowingly) switched from Dropbox to Dropbox Backup beta. I thought this was the problem and then returned to Dropbox. The problem remains.
  - LanceBurk
    Helpful | Level 5
    2 years ago
    One more thing. I'm glad I discovered this community and this string of messages! Until a few minutes ago, I assumed I was the only one with the issue. I feel better now; and am optimistic a solution is around the corner : ))

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Here's what I've already tried:

Restarting my Mac several times.
Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
Checking permissions for Privacy and Accessibility.

In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.

In this other screenshot, you can see what I see inside the DropBox app.

Does the DropBox team have any information about this issue with Sonoma?

Thank you.

","body@stringLength":"2886","rawBody":"

Here's what I've already tried:

Restarting my Mac several times.
Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
Checking permissions for Privacy and Accessibility.

In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.

In this other screenshot, you can see what I see inside the DropBox app.

Does the DropBox team have any information about this issue with Sonoma?

Thank you.

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Hi cloudres, thanks for bringing this to our attention.

We've not received reports about similar issues to what you've described.

Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?

This will help me to assist further!

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Hello Jay, I've actually already come across a similar issue on other threads within this forum. Samantha's latest post seems to confirm that the development team is aware of this problem and, I presume, is working to understand its causes.

I must admit, I'm a bit surprised, given that Sonoma Betas have been around for months. Especially considering that almost all of us here use Dropbox with a paid account, in my case, nearly 200 euros per year.

Regarding your suggestion, to be honest, I'm not entirely sure what you mean. Have you read what I've already tried to do to resolve the issue? From what I've gathered in Samantha's comment, restarting the sync is the issue. It seems blocked in some way. But then again, if it hasn't been resolved by restarting the Mac multiple times, I don't see how this would have helped.

I'll repeat, the only thing I haven't tried is logging out and logging back in. Someone seems to have resolved the issue that way.

Thanks for the additional info here, cloudres and elkcilb, have you had the time to check Samantha's post here, for more info?

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I have just installed Somona on my Mac

Then saved a file to a shared dropbox folder on my computer. The unthinkable happened. was contacted by a colleague. EVERYTHING I have submitted to the shared folder since 2020 was deleted on their folders and the dropbox website!!!!!!!!!!!!!!

Worse still, it had synced the same modified/ deleted dropbox folder to my Mac

EVERYTHING IS GONE!!!!!!! Not even in the deleted folder on Dropbox

Well done. 3 years collaborative work destroyed. Wow

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I too have encountered syncing problems after the updating to Sonoma - I have multiple files that are now conflicted and files are missing.

Would love dropbox to find a work around for this.

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I'm experiencing the same problem. 98% of my files are not accessible in offline mode and only some of my Word files can actually be opened. I've reported the problem to Dropbox who helpfully respond with we're not supporting Apple's latest OSX operating software update - Sonoma. They're working on a fix apparently. It's a nightmare!

Hello! Having the same issue after updating to Mac OS 14.0, also Dropbox v183.4.7058. Dropbox badge stuck on indexing, sync no longer works...

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I've recently started experiencing the same syncing problem after upgrading to Mac OS Sonoma. In my case once the indexing files reaches zero, the syncing seems to stop and the \"Indexing...\" message remains forever.

Also my newly added files are no longer syncing across my other devices as before. I tried reinstalling Dropbox but it didn't resolve the issue.

Also, my current Dropbox version is v183.4.7058. Yesterday, while trying to resolve the issue, I (unknowingly) switched from Dropbox to Dropbox Backup beta. I thought this was the problem and then returned to Dropbox. The problem remains.

One more thing. I'm glad I discovered this community and this string of messages! Until a few minutes ago, I assumed I was the only one with the issue. I feel better now; and am optimistic a solution is around the corner : ))

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