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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Good morning, after updating to MacOS Sonoma, something went wrong with my DropBox installation (version 183.4.7058). Right after the reboot, DropBox started re-indexing all the files. But then - I'm not sure when - at some point, it stopped. It might have been caused by a standby that occurred after a certain amount of time; I can't say for sure. The bottom line is that DropBox is no longer able to synchronize.
Here's what I've already tried:
- Restarting my Mac several times.
- Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
- Checking permissions for Privacy and Accessibility.
I haven't logged out and logged back in yet, as suggested in other threads. I haven't done it because I'm afraid of losing files that haven't been synchronized correctly, as it happened to someone here on the forum.
In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.
 
In this other screenshot, you can see what I see inside the DropBox app.
Does the DropBox team have any information about this issue with Sonoma?
Thank you.
Hello! Having the same issue after updating to Mac OS 14.0, also Dropbox v183.4.7058. Dropbox badge stuck on indexing, sync no longer works...
Is there a confirmed by DropBox issue with Sonoma? I have an email from them closing my ticket and saying it's an Apple issue but now they won't answer the question when I ask and I don't believe I saw anything in this thread where a DropBox employee admits an issue (lot's of completely unprofessional "sign out and sign back in!" mess).
Speaking of unprofessional, I"m a huge DropBox fan and proselytizer, but their handling of this appears to be a disaster - especially for a company you're trusting with your data, etc.
I have already spent 5 chats on support. So far, no fix. The customer service has been really bad and my business has been frozen because of this. The best I got today was I promised that my ticket would be escalated and sent to a professional tech team that hopefully will get back to me via email. Unbelievable... I've been fan of Dropbox and used it for years, but this got me really on pause...
I'm starting to get a bit disappointed with Dropbox in terms of how the issue seems to be handled. Of course, this is my perspective as someone who hasn't received any definitive feedback, neither via chat nor here on the forum, let alone reassuring statements like "We are aware of this, and we are working on it." Luckily, I don't need to back up anything right now, but if I did need disk space, I'd literally find myself in a mess. That's not what I expect from a company I've chosen, one that I've been paying for over the years and that generates millions of dollars in revenue.
Anyway, getting back to the problem, since the only thing left for me to try to resolve the issue was to log out and log back in, and since some people seem to have done that - even uninstalling and reinstalling the entire Dropbox - I now consider it pointless to even attempt. I'd rather wait for a resolution at the app level. But when will that happen? Dropbox, if you're there, give us a sign.Hello all, I managed to resolve my issue by speaking to support staff on the chat and successively being advised to log out of my Dropbox. This means you have to redownload your entire Dropbox again which is a bit of a pain but the issue was resolved after this. I then used the File Provider tool to migrate my Dropbox folder to a new location. Everything is back to working now for me. Hope everyone else also manages to find a solution soon
elkcilb at this point, I expect a statement or a tutorial that explains step by step what to do, how to do it, and how to avoid losing files during the process. In any case, it's not realistic to expect the average user to succeed in this process, which is why I anticipate a patch. I believe it's reasonable.
I'm glad you managed to resolve the issue.
- Jay
Dropbox Staff
Hi cloudres, thanks for bringing this to our attention.
We've not received reports about similar issues to what you've described.
Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?
This will help me to assist further!
Hello Jay, I've actually already come across a similar issue on other threads within this forum. Samantha's latest post seems to confirm that the development team is aware of this problem and, I presume, is working to understand its causes.
I must admit, I'm a bit surprised, given that Sonoma Betas have been around for months. Especially considering that almost all of us here use Dropbox with a paid account, in my case, nearly 200 euros per year.
Regarding your suggestion, to be honest, I'm not entirely sure what you mean. Have you read what I've already tried to do to resolve the issue? From what I've gathered in Samantha's comment, restarting the sync is the issue. It seems blocked in some way. But then again, if it hasn't been resolved by restarting the Mac multiple times, I don't see how this would have helped.
I'll repeat, the only thing I haven't tried is logging out and logging back in. Someone seems to have resolved the issue that way.
I have just installed Somona on my Mac
Then saved a file to a shared dropbox folder on my computer. The unthinkable happened. was contacted by a colleague. EVERYTHING I have submitted to the shared folder since 2020 was deleted on their folders and the dropbox website!!!!!!!!!!!!!!
Worse still, it had synced the same modified/ deleted dropbox folder to my Mac
EVERYTHING IS GONE!!!!!!! Not even in the deleted folder on Dropbox
Well done. 3 years collaborative work destroyed. Wow
Hi
I too have encountered syncing problems after the updating to Sonoma - I have multiple files that are now conflicted and files are missing.
Would love dropbox to find a work around for this.
I'm experiencing the same problem. 98% of my files are not accessible in offline mode and only some of my Word files can actually be opened. I've reported the problem to Dropbox who helpfully respond with we're not supporting Apple's latest OSX operating software update - Sonoma. They're working on a fix apparently. It's a nightmare!
I've recently started experiencing the same syncing problem after upgrading to Mac OS Sonoma. In my case once the indexing files reaches zero, the syncing seems to stop and the "Indexing..." message remains forever.
Also my newly added files are no longer syncing across my other devices as before. I tried reinstalling Dropbox but it didn't resolve the issue.
Also, my current Dropbox version is v183.4.7058. Yesterday, while trying to resolve the issue, I (unknowingly) switched from Dropbox to Dropbox Backup beta. I thought this was the problem and then returned to Dropbox. The problem remains.
One more thing. I'm glad I discovered this community and this string of messages! Until a few minutes ago, I assumed I was the only one with the issue. I feel better now; and am optimistic a solution is around the corner : ))
Same issue here!
- Hannah
Sorry to hear about this, lukegajary.
If you have less than 300K files in your Dropbox folder, would you mind restarting your computer, to see if that helps?
Hello,
after installing Mac Sonoma the dropbox did not work any more in the way it should.
New pictures oder files an the MacBook will not be uploades to dropbox, new pictures uploaded via Iphone will not be downloaded an the laptop.
It does not work from the laptop to make files usable offline.Sonoma: A banana-product!
- Mark
Super User II
Is Dropbox actually running? What does it say if you mouse over its icon on the status bar?
Have you tried a reinstall? www.dropbox.com/downloading
Thx for reply:
"Is Dropbox actually running?"I think...
"What does it say if you mouse over its icon on the status bar?"
Dropbox 184.4.6543
Index wird erstellt"Have you tried a reinstall? www.dropbox.com/downloading "
Not yet... because I think it is a problem with Sonoma (there are a lot of other reports of problems, also with airdrop, pdfs e.g.)Further problems:
can not open some files from the dropbox... (but well from the online-version...)
Thx a lot!
Uli
I thought I was going mad, the same happened to me. Thankfully I have a laptop I have not yet updated. but this is really slowing me down.
- Ho scritto la soluzione ieri
gyno81 it's understandable to start seeking a solution on your own, and it's commendable that you've tried and shared your experience.
However, that kind of approach is strongly discouraged for those dealing with a massive amount of data. For instance, I have about 2 TB of crucial work-related data on Dropbox. I certainly wouldn't dare to experiment with solutions without knowing precisely how Dropbox's algorithm works.
This is why it's reasonable to expect a solution directly from Dropbox. Remember, there are also those who pay a substantial yearly fee for a professional account here. It's absurd that, after two weeks, there's still no information, and we're left "waiting for updates," as mentioned by the staff on the forum.
