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selkie19's avatar
selkie19
Explorer | Level 4
2 years ago

Desktop app is stuck at indexing for days

Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, selkie19.

     

    Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

korall's avatar
korall
Helpful | Level 5

Hi Jay I have around 166.000 files on Dropbox (1,9 TB) and 320 GB are stored locally.

Yes last week I got an email from Dropbox where I was told to update to the new version with a deep integration with macOS to ensure the best Dropbox experience 🙂

THX1965's avatar
THX1965
Helpful | Level 6
2 years ago

I had the same frustrating issue with being "stuck in indexing" a few weeks ago. None of the usual steps to fix this issue was working. It brought my entire company to a halt. I had the beta version installed then, which had moved my Dropbox folder to the new ~/Library/CloudStorage location. (I am on macOS Ventura, by the way.)

 

So I "left" the beta and reinstalled the previous stable version with the Dropbox folder in my old user account location.

Everything's running and syncing smoothly again—no more "stuck in indexing" issues.

 

In the meantime, I have been getting emails from Dropbox to move to the latest version with deep macOS integration. 

I will not update to that deep-integration version until all of these issues are resolved. The fact that users are still having problems tells me we're still nowhere near a solid new version of Dropbox. As a business user, I cannot afford another Dropbox-induced company shut down.

  • korall's avatar
    korall
    Helpful | Level 5
    2 years ago

    Hi THX1965  Thank you for sharing your experience! Like you, my business has been facing difficulties since the update, and I've been searching for an alternative workflow to keep things running.

    Your suggestion to revert to the previous version of Dropbox sounds promising. I'm not entirely certain how to perform the downgrade.

    Once again, I appreciate your valuable input

  • korall's avatar
    korall
    Helpful | Level 5
    2 years ago

    Hi THX1965  Thank you for reaching out! Like you, my business has been facing difficulties since the update, and I've been searching for an alternative workflow to keep things running.

    Your suggestion to revert to the previous version of Dropbox sounds promising. I'm not entirely certain how to perform the downgrade

     

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