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Forum Discussion
abelke
2 years agoHelpful | Level 6
Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out
Hello,
I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that didn't work. Can someone help me with this, please?
Thanks,
Aimee
Hi Hannah,
I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.
I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.
Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.
Thanks,
Aimee
- NancyDropbox Staff
Sorry to hear about this, abelke.
Can you let me know the exact type of update you had right before this issue started on your desktop app?
Also, how many files does your local Dropbox folder currently contain (you can double check this by right clicking on your Dropbox folder > selecting “Properties”)?
Finally, what’s the current app version of your Dropbox app?
Let me know, when you’ve got more details.
- abelkeHelpful | Level 6
Hi Nancy,
Thanks for the quick reply. The update that happened is specifically this one:
https://help.dropbox.com/plans/upcoming-business-team-changes?_camp=16203&_tk=prompt_top#moreorg
According to the new local folder created based on this update, I've got 154.6 GB of files in this folder. Overall, I've got a total of 729 GB of assets synced from Dropbox to my desktop using the Dropbox app.
I've got Dropbox v184.4.6543 installed.
Let me know if you need more info or clarification on my responses.
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