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abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

MichaelHill's avatar
MichaelHill
New member | Level 2

So what?  That distinction is 100% COMPLETELY useless to a customer.
It's not a >48 hour downtime... it's been over a month.

MichaelHill's avatar
MichaelHill
New member | Level 2
12 months ago

If I wanted to do an audit of 26976 deletions, I would have managed the data on a single machine.From an email over a month after the Win11 machine went haywire on the patch.

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