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abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey ak47uk, from what you've mentioned, this update didn't have to do with the app itself, but the update of the Dropbox Business account to the new Business structure.

 

You can read more about this here.

MichaelHill's avatar
MichaelHill
New member | Level 2
12 months ago

So what?  That distinction is 100% COMPLETELY useless to a customer.
It's not a >48 hour downtime... it's been over a month.

  • MichaelHill's avatar
    MichaelHill
    New member | Level 2
    12 months ago

    If I wanted to do an audit of 26976 deletions, I would have managed the data on a single machine.From an email over a month after the Win11 machine went haywire on the patch.

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