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abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

rodneyseverson's avatar
rodneyseverson
Helpful | Level 5

No one should be losing any files. This is just a clunky rollout that doesn't feel like improved anything and isn't sufficiently documented or supported by Dropbox.

 

If anything is missing from your computer, just check Dropbox.com--your files should still be there.

KaveTheMan's avatar
KaveTheMan
Helpful | Level 5
2 years ago

Exactly, no one should be loosing files, but they are, that is the point. 

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