We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out
Hello,
I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Hi Hannah,
I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.
I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.
Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.
Thanks,
Aimee
Hannah
Dropbox Staff
Dropbox Staff
Hannah Just a shame the guide didn't say to be prepared for extended time (>48 hours in our case) without desktop access to the files, working on dropbox.com is far less efficient.
I've got the same issue on about every Windows 11 computer. They have been stuck on "Updating Dropbox System" for ever, and the solution has been to quit Dropbox app > Uninstall > Download and reinstall latest version.
The major problem here is that a lot of users have been working on files for a week without knowing nothing gets synced, and after you uninstall the client you don't get the changed files to the new folder structure.
This is really bad, now users are actually loosing data because Dropbox have deiced on a pointless update of the whole filesystem no one ever asked about. This should be voluntary and not mandatory.
rodneyseverson , that's not always the case. When you save files to your local Dropbox folder and the client doesn't sync, your files never reach the Dropbox servers. As this can, and do happen, and users are not warned about it you are lost.
Good point!
For the users I had to remove and reinstall Dropbox for, I used Everything (free search application by Voidtools) to search through the local Dropbox folder for anything modified recently, saved the files to the user's desktop, removed/reinstalled Dropbox, then re-added those files to Dropbox.
Tedious for sure, but minimized data loss.
I had an email from Dropbox about another of my customer accounts to say they are delaying the upgrade so I wonder if this was a bug they are working on and delaying upgrades to buy time.
Wanted to follow along and chime in that at our org we are seeing the same thing. In addition we are also seeing partial selective sync, files not syncing when the user is given access/shared a new folder. Uninstalling dropbox using the complete uninstall method works for a day or two and then the client runs into another folder of file that does not sync completely.
No one should be losing any files. This is just a clunky rollout that doesn't feel like improved anything and isn't sufficiently documented or supported by Dropbox.
If anything is missing from your computer, just check Dropbox.com--your files should still be there.
Exactly, no one should be loosing files, but they are, that is the point.
Why even bother with a dropbox client if you have to manually manage the sync process? To force a totally pointless reorganization on customers account resulting in data loss is really not in Dropbox favour and I am sure that is why the cancelled it.
If I wanted to use Dropbox.com, I would not have installed the app in the first place. The multi-device, large storage (~4TB) and multi-OS (Win10 & 11) experience is atrocious.
