We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey trishadionne, could you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray?

 

Also, has it been stuck like that for a while now? 

ak47uk's avatar
ak47uk
Explorer | Level 4
2 years ago

I had a report this morning from a client using Dropbox for Business that their computers have stopped syncing with Dropbox and are saying "Updating Dropbox account". Windows 11 Pro systems, Dropbox seems to have updated to a Beta version (186.3.6141).

 

I tried restarting Dropbox, rebooting the system, removing Dropbox and reinstalling but I cannot get it to sign in and sync files. 

 

Has anyone else had any more luck? When I signed into dropbox.com it says "Update scheduled Sat, Oct 28, brings more file organisation. Expect limited access for a few hours, starting at 02:00." but it is now nearly 12:00 and I wouldn't have expected this to affect the sync client. 

 

  • ak47uk's avatar
    ak47uk
    Explorer | Level 4
    2 years ago

    Update:

    Of the two systems with this issue, on Saturday I removed the Beta vesion of Dropbox (still not sure how this was installed, must have been pushed by Dropbox as an auto update) from one and installed the latest 185.x version from winget, I left the other system as-is. Both systems were left on and did not sleep over the weekend, this morning the one I had downgraded started to sync again but the other did not.

     

    I removed the Beta, installed latest from Winget, was asked to sign in again and now it is syncing. The Dropbox folder name has changed from "Dropbox (Company Name)" to "Company Name Dropbox". I believe this issue was caused by the updates Dropbox made to the folder names etc. I read the guides sent to me from Dropbox over the weeks before these updates and had completed all the prep steps.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!