Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

I've got the same issue on about every Windows 11 computer. They have been stuck on "Updating Dropbox System" for ever, and the solution has been to quit Dropbox app > Uninstall > Download and reinstall latest version.

The major problem here is that a lot of users have been working on files for a week without knowing nothing gets synced, and after you uninstall the client you don't get the changed files to the new folder structure.

I had a report this morning from a client using Dropbox for Business that their computers have stopped syncing with Dropbox and are saying "Updating Dropbox account". Windows 11 Pro systems, Dropbox seems to have updated to a Beta version (186.3.6141).

I tried restarting Dropbox, rebooting the system, removing Dropbox and reinstalling but I cannot get it to sign in and sync files. 

Has anyone else had any more luck? When I signed into dropbox.com it says "Update scheduled Sat, Oct 28, brings more file organisation. Expect limited access for a few hours, starting at 02:00." but it is now nearly 12:00 and I wouldn't have expected this to affect the sync client. 

This is really bad, now users are actually loosing data because Dropbox have deiced on a pointless update of the whole filesystem no one ever asked about. This should be voluntary and not mandatory.

rodneyseverson , that's not always the case. When you save files to your local Dropbox folder and the client doesn't sync, your files never reach the Dropbox servers. As this can, and do happen, and users are not warned about it you are lost.

Good point! 

For the users I had to remove and reinstall Dropbox for, I used Everything (free search application by Voidtools) to search through the local Dropbox folder for anything modified recently, saved the files to the user's desktop, removed/reinstalled Dropbox, then re-added those files to Dropbox. 

Tedious for sure, but minimized data loss.

Hey trishadionne, could you please send us a screenshot of the app's exact status and version as shown in your menu bar/system tray?

Also, has it been stuck like that for a while now? 

Update:

Of the two systems with this issue, on Saturday I removed the Beta vesion of Dropbox (still not sure how this was installed, must have been pushed by Dropbox as an auto update) from one and installed the latest 185.x version from winget, I left the other system as-is. Both systems were left on and did not sleep over the weekend, this morning the one I had downgraded started to sync again but the other did not.

I removed the Beta, installed latest from Winget, was asked to sign in again and now it is syncing. The Dropbox folder name has changed from "Dropbox (Company Name)" to "Company Name Dropbox". I believe this issue was caused by the updates Dropbox made to the folder names etc. I read the guides sent to me from Dropbox over the weeks before these updates and had completed all the prep steps.

Hey ak47uk, from what you've mentioned, this update didn't have to do with the app itself, but the update of the Dropbox Business account to the new Business structure.

You can read more about this here.

Hannah Just a shame the guide didn't say to be prepared for extended time (>48 hours in our case) without desktop access to the files, working on dropbox.com is far less efficient.

I had an email from Dropbox about another of my customer accounts to say they are delaying the upgrade so I wonder if this was a bug they are working on and delaying upgrades to buy time.