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abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Desktop
desktop app
Sync and upload
Syncing
Windows OS
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

abelke's avatar
abelke
Helpful | Level 6

Hi Hannah,

 

I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

 

I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

 

Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

 

Thanks,

Aimee

rodneyseverson's avatar
rodneyseverson
Helpful | Level 5
2 years ago

The Support agent didn't really offer any useful help to me, so I'm at least glad the reinstall route worked for you. I was pretty reluctant in considering reinstalls, too. We keep about 1TB in company files, with the average user syncing 250-500GB.

 

The Support agent's response was 'It appears your Dropbox account contains a large amount of files. The performance of the Dropbox application starts to decline after reaching about 300,000 files. You can read more about this issue in the Help Center' and they closed the ticket. My users already use Selective Sync and the other features to limit what files are saved on their PCs. I know this wasn't the issue, not to mention we all have the same files. 

 

In the end, I instructed all users to close everything on their PCs, leaving only the Dropbox service running when they left for the day. Every Windows 10 Pro machine resolved itself by the AM. For the Windows 11 Machines, it was a little more complicated; some worked after (1) Quitting the Dropbox service, (2) removing Bitdefender (anti-virus software) , (3) re-opening Dropbox. Others resolved themselves. I gave up and uninstalled/reinstalled Dropbox on the remaining PCs--I couldn't have another day of users without company files.

 

The whole experience has been pretty aggravating and has already created some issues and headaches I have to figure out:

1. The API link to Microsoft Power Automate has changed, breaking many of my file-saving automations.

2. A quarter of users are seeing the company Team folder inside their name folder in Dropbox (Company Dropbox > User Name > Team folder), while the others just see it normally (Company Dropbox > Team folder) and next to their username folder. Needlessly confusing.

3.  The Sync/Cloud/Off-line available symbols are spotty and don't always seem to work.

  • Graham's avatar
    Graham
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey rodneyseverson,

     

    So sorry to hear about the issues you have been experiencing and I totally understand your frustration with the outcome. Sometimes, these things are caused by simply having a large Dropbox account with lots of files. I just wanted to pop on and say thank you for taking the time to post your experience here, even when you have been left using a workaround you hoped to avoid. Your responses to this thread are already helping other Community members so again, thanks for helping to make this Community better!

     

    Have a great day!

    Graham

  • MichaelHill's avatar
    MichaelHill
    New member | Level 2
    12 months ago

    For the Dropbox staff asking how long it will just sit like this, I've left my Win11 machine at "Updating Dropbox account..." since the October patch.  It's always on with Comcast Business internet connected.
    As has been discussed, I do NOT want to have to manage reinstalling/syncing ~4TB of data if there's any other way around this.  My two Win10 machines completed their updates but the Win11 box has ~1TB of video still to sync.
    Could this have something to do with Win11's insistence on using a Microsoft account as a machine account?

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