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Forum Discussion
Corrupted Folders/Photos when uploading
When I uploaded files, the folders uploaded but were empty. Also, individual photo visible initially, but then when trying to move it. there is a small box but no photo. Trying to get help has been ...
Jay
Dropbox Staff
Dropbox StaffThanks, I've sent you an email, please could you reply to it when you get a chance!
Hi Jay,
I responded to you confirming my email.
I received an automated response this morning, but couldn't find anything new here.
Am I missing something?
tnx
fr
- Jay
I haven't received any emails from you since my email message on Friday. Please could you check your inbox again to see if you received my second email?
Found your Friday email in my spam. Sent response. I'll work on your to do list.
- Jay
Thanks for the update. I'd also recommend adding the email address to your contacts list so it doesn't get sent to the spam folder again.
My apologies if the tenure of this response is a bit short. I am finding my relationship with DropBox, AI Gone Amok!
I have lost files but continue to be asked questions which I have either explained, answered, or don't know how to answer.
My credit card was billed, yet I continue to get messages that I am out of space.
Any efforts to reach customer service is met with distractions and trying to fit the round peg in the round hole or, "please ask someone in the community or elsewhere."
Why should I put faith in a company who avoids direct contact about service or billing and puts them in a constant "do loop"!
Is there anyway to resolve these issues?
Thank you!
- Nancy
Hey again, UnhappyClient.
Are you referring to the .gif files you were unable to access previously?
Also, when checking your bank statement, do these charges appear to be coming directly from Dropbox, or iTunes/Google Play?
The $127... charge is clearly from "DROPBOX" 185 Berry St, San Francisco, CA 94107-5705.
While I am concerned about my files, At this point, I believe I need to get the BBB, FTC, or CA DCA regarding charging me without providing me services. There seems to be a firewall preventing consumers from getting the assistance they deserve.
Please Provide me with a direct contact to discuss my account.
I've already provided my email. If you need my phone [removed per Community Guidelines]
- Nancy
Is it alright if we log a ticket for you then to further help you with this?
That would be greatly appreciated, Nancy!
- Nancy
You're all set, UnhappyClient! Please check your email address, when you get the chance.
You should've received a new message from me, so please reply back to it.
