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Forum Discussion
Corrupted Folders/Photos when uploading
When I uploaded files, the folders uploaded but were empty. Also, individual photo visible initially, but then when trying to move it. there is a small box but no photo. Trying to get help has been ...
Hannah
Dropbox Staff
Dropbox StaffHey UnhappyClient, thanks for your reply.
The support options you have available, depend on the plan you have, but hopefully, we can get to the bottom of this here.
Can you please clarify how you moved/copied the files?
Did you move this "My Dropbox Move" folder into your local Dropbox folder or did you drag and drop it to the website?
And do you remember how large the upload was? Was it perhaps more than 50 GB?
Thanks, Hannah:
Regrettably, I can't remember the actual steps. The "My Dropbox Move" folder was generated as a result. I don't recall that it was over 50gb, but quite possibly was.
tnx
fr
- Nancy
Hi from me as well, UnhappyClient!
I can see that the files on your screenshot are .gif files. Is it possible that they’re more than 100 MB or 50 megapixels each?
Have you tried to re-download a few of them to your computer and they still appear corrupted?
Thank you, Nancy,
When I first opened them, they were fine. They are are bytes, not mb. Downloading does not alter them.
It appears that there is noone willing to actually look at my account. Working with DropBox is becoming large disappointment. Nowhere in it simple "sign up" process does it explain that there is no customer service available unless you have the appropriate subscription. I am being asked to renew/upgrade. This "find your own answer" approach does not give me confidence that I should give up my OneDrive/Google. Even Amazon is looking like a better choice for my valuable photos.
Thank you,
fr
- Walter
Hey UnhappyClient, sorry to jump in, but would it be OK if we reached out via email to have a further look internally at this point?
