Cannot seem to be able to cancel subscription

[Kristine5]

I cannot cancel my subscription. Shouldn't be hard people! I have followed all the steps but it does not get past number 6. I have tried logging in again and still the same issue. I am very frustrated. Can someone help!

Cancel your subscription

1. Log in to dropbox.com with your admin credentials. 
2. Click Admin console in the left sidebar.
3. Click Billing in the left sidebar.
4. Scroll down and click Cancel plan.
5. Select the reason you’re canceling.
6. Click Continue with cancellation.
7. Under Please acknowledge the following, check all boxes.
8. Click Complete cancellation. 

[Rich]

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@Kristine5 wrote:

I have followed all the steps but it does not get past number 6.

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Why? What happens when you try?