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wong_deldrie's avatar
wong_deldrie
New member | Level 2
3 years ago

Cannot log in due to limited device but only one device is listed

Recently, I had trouble log in from multiple devices. I know the basic plan has a limited of 3 devices but I have only one device listed that is log in. How can I fix this problem? 
Desktop and Web
desktop app
Dropbox Basic
Sync and upload
Syncing
  • Jay's avatar
    Jay
    3 years ago

    Hi wong_deldrie, thanks for bringing this to our attention.

     

    If you're getting this message, then your account is most likely still linked to more devices.

     

    You can check the devices on your account and remove any that are not currently in use.

     

    Keep me updated with any progress!

Pat D.1's avatar
Pat D.1
Explorer | Level 4

I had the same problem accessing my phone app with 3 linked devices.   I had to remove the android phone from the device list (not the signed in list) on https://www.dropbox.com/account/security then reinstalled the app on the phone and suddenly the popup page (that blocked everything) was gone. Hope this saves someone else hours of wasted time.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi Pat D.1, I'm glad to hear you were able to remove some devices from your account in order to sign into the Dropbox app.

 

If you require any further assistance in future, please let me know.

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