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wong_deldrie's avatar
wong_deldrie
New member | Level 2
3 years ago

Cannot log in due to limited device but only one device is listed

Recently, I had trouble log in from multiple devices. I know the basic plan has a limited of 3 devices but I have only one device listed that is log in. How can I fix this problem? 
Desktop and Web
desktop app
Dropbox Basic
Sync and upload
Syncing
  • Jay's avatar
    Jay
    3 years ago

    Hi wong_deldrie, thanks for bringing this to our attention.

     

    If you're getting this message, then your account is most likely still linked to more devices.

     

    You can check the devices on your account and remove any that are not currently in use.

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi wong_deldrie, thanks for bringing this to our attention.

 

If you're getting this message, then your account is most likely still linked to more devices.

 

You can check the devices on your account and remove any that are not currently in use.

 

Keep me updated with any progress!

wong_deldrie's avatar
wong_deldrie
New member | Level 2
3 years ago

Awesome! I've managed to fix the issue. Weird that I don't see the list earlier (there was only one registered device). 

 

Thank You for your help 😁

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    No worries, glad to have helped out. Enjoy your weekend!

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