We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
erikmoore
7 years agoExplorer | Level 3
Can't sync outlook files
After moving the active MS outlook .PST file to my Dropbox (40.4.46) sync folder, the icon in the lower right status bar (Win 8.1) has a constant message "Can't index Outlook file" and no longer shows the message "Up to date." Any help?
Thank you.
- Its *strongly* recommended you do not sync database files (which include email ones)...
Partially for this reason - I assume that you have Outlook open? If so Dropbox cannot sync it. Outlook puts a lock on the PST files so that only it can access them, however Dropbox also needs the same.
You are also looking at a very high risk of data corruption if you open the PST on another device before its fully sync'd up to date on all connected devices.
Instead use the correct email protocol and you wont need to sync files between machines. Use an IMAP or exchange email server and all will sync magically across all email connected devices without the need for Dropbox.
- MarkSuper User IIIts *strongly* recommended you do not sync database files (which include email ones)...
Partially for this reason - I assume that you have Outlook open? If so Dropbox cannot sync it. Outlook puts a lock on the PST files so that only it can access them, however Dropbox also needs the same.
You are also looking at a very high risk of data corruption if you open the PST on another device before its fully sync'd up to date on all connected devices.
Instead use the correct email protocol and you wont need to sync files between machines. Use an IMAP or exchange email server and all will sync magically across all email connected devices without the need for Dropbox.- BME360New member | Level 2On the computer where I use outlook I only sync once every day, usually at midnight when I am typically done w work and outlook anyway. I have set up a command in Task Scheduler so Dropbox will turn on, sync each night and then turn itself off. You just need to make sure OL is shut down before the task runs each time. I have been doing this for a couple of years now w no problems. I then sync on other computers in remote locations before I open outlook and all my saved emails are available.
- troy56Helpful | Level 6
You need to straight forward go at https://windowserrors.org/outlook-data-file-cannot-be-accessed/ where you will easily find out the solution of your problem.
Why did i recommend that site?Because i got the solution using the 1st method of that post. So, I thought to share that blog post here with you which will helpful everyone having similar kind of error.
- erikmooreExplorer | Level 3
Thank you. I understand. I was trying to sync other Outlook components such as tasks and calendar.
That said, is there a way to signal Dropbox not to try to sync the PST file without removing the file from the Dropbox folder?
Thank you.- MarkSuper User IIThere isnt erikmoore I'm afraid.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!