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Forum Discussion

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library...
Desktop
desktop app
Mac OS
Sync and upload
Mary53's avatar
Mary53
Explorer | Level 4

 These photos I uploaded yesterday - the bottom two have identified as January 2009 and November 2010

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

You've mentioned that you contacted the support team via email. Have you tried asking them for further help, since they can investigate further?

  • Mary53's avatar
    Mary53
    Explorer | Level 4
    2 years ago

    Yes I have - Leela and I had an extensive chat on Friday and it has now been progressed to a specialised team. Thank you,.

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