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Forum Discussion

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library...
Desktop
desktop app
Mac OS
Sync and upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Mary53, the images are too small to see anything on them.

 

Are you on the newer version of the Dropbox desktop application for Mac OS? Is the Dropbox folder located in the CloudStorage location?

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

 These photos I uploaded yesterday - the bottom two have identified as January 2009 and November 2010

 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    You've mentioned that you contacted the support team via email. Have you tried asking them for further help, since they can investigate further?

    • Mary53's avatar
      Mary53
      Explorer | Level 4
      2 years ago

      Yes I have - Leela and I had an extensive chat on Friday and it has now been progressed to a specialised team. Thank you,.

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