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Forum Discussion

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library...
Desktop
desktop app
Mac OS
Sync and upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

If you click the Dropbox in the menu bar, what message do you see on the bottom left?

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

File sync and backups paused on bottom left when I click the icon in the Mac top menu bar.

 

Another thing is - I can't view my videos either - the recent ones that were uploaded in June/July?Aug.

 

What is the problem I am having?  I have reinstalled drop box on my mac so presumably this is the latest version I have.  Why cannot anyone identify and rectify the problem?  This is so frustrating - why has this happened?

 

Thanks.

 

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