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Forum Discussion

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

Can't find recent photographs and videos on my MacBook Pro

Out of the blue my photo and video library has disappeared from my dropbox on MacBook Pro.  I get the last three months (Aug/July/June) and nothing more.  I need to have constant access to my library...
Desktop
desktop app
Mac OS
Sync and upload
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

If you right click the Dropbox folder in Finder, and then choose 'Get info', you should see the full folder path there. Does it mention CloudStorage anywhere?

Mary53's avatar
Mary53
Explorer | Level 4
2 years ago

No it doesn't but cloud storage is greyed out so presumably I do not currently have access to it.  I also have an image in my banner menu of a cloud with an exclamation mark - meaning it is not operating.

  • Mary53's avatar
    Mary53
    Explorer | Level 4
    2 years ago

    There are a number of problems I am having.  (1) No pictures or videos over 3 months old are appearing in my dropbox gallery.  (2) Two pictures I uploaded yesterday are now dated Nov 2010 and Jan 2009 - they appear immediately before June 2023.  I can find my previous photos in Finder but they appear as small icons running along the bottom (like a preview) rather than as fully fledged images which they were before.

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you click the Dropbox in the menu bar, what message do you see on the bottom left?

      • Mary53's avatar
        Mary53
        Explorer | Level 4
        2 years ago

        File sync and backups paused on bottom left when I click the icon in the Mac top menu bar.

         

        Another thing is - I can't view my videos either - the recent ones that were uploaded in June/July?Aug.

         

        What is the problem I am having?  I have reinstalled drop box on my mac so presumably this is the latest version I have.  Why cannot anyone identify and rectify the problem?  This is so frustrating - why has this happened?

         

        Thanks.

         

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