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Hi, @Stephen Armytage -- I'm on the Product team here at Dropbox. Thanks so much for flagging this issue! That sounds really frustrating -- and our team's going to look into this.
A couple of questions to help us triage:
Thanks in advance for the information!
Hi @Stephen Armytage ,
I apologise for the frustration of dealing with this issue.
Just wanted to let you know that we are fully aware of the problem you are experiencing.
While I wish I could provide more great news, no changes or updates are planned for the near future.
I appreciate your understanding and patience while our teams work through this.
If there is anything else I can do to assist you or answer any additional questions, please let me know.
Hi there,
Thanks for your response. So in plain English are you saying you are aware of the issue, however you don't plan to address this issue?
Cheers,
Stephen
Hi Ryan,
Thanks for responding to me so quickly 🙂
Judging by the response below it's a known issue. Question, will there be a fix in the future or not?
Cheers and thanks,
Stephen
Hi @Stephen Armytage ,
Thanks for reaching out to us.
We truly appreciate your patience in this matter and want you to know that we’re aware of the issue you're experiencing.
Our team is working on a solution, but we don't have a timeline to share right now.
Rest assured, we're keeping a close eye on things and will keep you updated as we make progress.
Hi there!
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