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Forum Discussion
Can't copy and paste iPhone images from Dropbox to a Word document
We have started having issues with iPhone images not be able to be copy and pasted into word documents, you can only drag and click them which is slow and painful and not practical.
We do not have ...
There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces.
You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that helps out.
Jay
Dropbox Staff
Dropbox StaffI'm a little confused, you mentioned they were doing the copying and pasting from iPhones into Word.
How do they have access to the Dropbox folder on a PC from their iPhone?
Images from the iPhone are uploaded through the app on phones, word documents are created on computers.
- Jay
There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces.
You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that helps out.
- Jay
Okay, so, to put it simply, images from mobile devices are synced to Dropbox, and the images are copied and pasted on a desktop machine into Word.
Since these are iOS devices, are the images being uploaded as JPG or HEIC images?
- Jay
Do the images preview normally when you open them on the computer?
Could you attach a screenshot showing what you're seeing in Explorer, and then the subsequent image in Word?
It will copy and paste from the first image of the file, but when images are open and we are scrolling we only get the square as shown in the second image.
Hope that makes sense.
- Jay
Interesting, it could potentially be an encoding issue, in that Word can't process the image somehow, or some other small difference in the photos from those phones affecting how it's copied into Word.
Could you try renaming one of the images to just test.jpg and see if that file attaches to a Word file?
Wow that actually worked. how would we rename hundreds and hundreds of these JPG's on a daily basis though?
ok I have worked that out and don't need a response.
Thanks Jay , really appreciate the help.
Cheers Blair.
Hi I am experiencing a similar problem, when i try to drag images to word it just comes up with a link in writing instead of the actual image. I tried changing the name to test.jpg but it did not make a difference, can you assist?
