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Blair Roof Inspector's avatar
Blair Roof Inspector
New member | Level 2
9 months ago

Can't copy and paste iPhone images from Dropbox to a Word document

We have started having issues with iPhone images not be able to be copy and pasted into word documents, you can only drag and click them which is slow and painful and not practical. We do not have ...
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  • Jay's avatar
    Jay
    9 months ago

    There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces. 

     

    You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that helps out.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Could you clarify how you originally copy the photo in order to then paste it into Word? 

 

Is the copying done via the Dropbox mobile app, or another app on the devices?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    So, is this in the Dropbox mobile app, or the iOS Files app when the Dropbox location is selected?

    • Blair Roof Inspector's avatar
      Blair Roof Inspector
      New member | Level 2
      9 months ago

      Not using the apps at all this is being down directly from Dropbox file folder.

      I have found previously that the app is not as responsive and going through the PC file folder to be more efficient.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        I'm a little confused, you mentioned they were doing the copying and pasting from iPhones into Word. 

         

        How do they have access to the Dropbox folder on a PC from their iPhone?

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