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Forum Discussion

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi David Russell, thanks for bringing this to our attention.

     

    Could you clarify what you're referring to?

     

    Are you trying to move the photo library out of the Dropbox folder, or something else?

     

    This will help me to assist further!

    • David Russell's avatar
      David Russell
      Explorer | Level 3
      12 months ago

      I can not sync my photos from my phone to my computer. Dropbox has control over my syncing. We have tried through Mac to resolve this issue. They refer me to you and there is no real person to walk me through this.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi David, sorry to jump in. Can you clarify what’s happening exactly when trying to sync your photos from your phone to your computer? How does Dropbox intervene? 

         

        Can you send us a screenshot of where your photos are being added exactly to your Dropbox account?

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