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Forum Discussion

David Russell's avatar
David Russell
Explorer | Level 3
2 years ago

Can no longer access photos library

Need to remove dropbox setting that moves photo library from mac to dropbox. Running dropbox on mac OS 14.1.1

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi David Russell, thanks for bringing this to our attention.

     

    Could you clarify what you're referring to?

     

    Are you trying to move the photo library out of the Dropbox folder, or something else?

     

    This will help me to assist further!

    • David Russell's avatar
      David Russell
      Explorer | Level 3

      I can not sync my photos from my phone to my computer. Dropbox has control over my syncing. We have tried through Mac to resolve this issue. They refer me to you and there is no real person to walk me through this.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hi David, sorry to jump in. Can you clarify what’s happening exactly when trying to sync your photos from your phone to your computer? How does Dropbox intervene? 

         

        Can you send us a screenshot of where your photos are being added exactly to your Dropbox account?