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Forum Discussion
After the 6/25/24 update, my Dropbox files aren't syncing and Adobe Acrobat keeps crashing.
AFter update 6/25/24, dropbox stopped syncing and I get gray X on my files rather than the usual sync icons. Also does not communicate with Adobe Acrobat as dropbox options do not appear when right clicking to share a file with Dropbox link and the other several options that typically appear. I reverted back to the prior stable version 201.4.5552 but Dropbox keeps updating to the new update and then my Acrobat has problems again. I am trying to disabled the updates. Does anyone know if the bugs have been fixed with this update.
- Nancy
Dropbox Staff
Thanks for posting this here, PJS2.
When saying you’re seeing a grey X icon, you mean this one, correct?
If you look at your system tray (where your clock settings are), is there a small Dropbox icon showing at the moment?
Was the issue resolved when you reverted back to the previous app version?
Let me know when you have more info.
The gray X is seen on my pdfs rather than the green local icon or the online icon. With the gray X I am unable to open or do anything with the documents.
When I reverted to the former version and disabled the automatic updates it works fine. We first had problems when we installed the former version because DB quickly updated it. Then we determined we had to disable the updater and some other things my IT person determined.
I'm surprised there aren't more complaints about this update.
- Nancy
I see, thanks for providing more info. If you look at your system tray now, can you let me know what’s the syncing status the Dropbox app reports?
Hello, my company is having the same issue. Did you ever get a resolution?
