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Forum Discussion
Adding a shared file failed with an error message
someone shared a file with me but when I click the 'Add to Dropbox' button I get a screen with an unhappy dog and the caption, 'That didnt work for some reason'. On a MS desktop. Can anyone help please?
- Jay
Dropbox Staff
Hi Jim0060, thanks for bringing this to our attention.
Just to clarify, is this a shared file, or a shared folder that you were invited to?
Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
