"Dropbox failed to uninstall" on Win10.

[arrysaa]

Trying to uninstall Dropbox Client in my Win 10 Home edition n the uninstallation process incompletes with "Dropbox failed to uninstall" n try to remove manually n reinstall it also ends up with the same error. Already follow the steps from previous post in Dropbox Community, still no luck. Can please help......

[Nancy]

Hi @arrysaa! Hope you’re doing well. 

Can you please clarify what steps you’ve followed exactly? Feel free to link the Community post you’ve checked, as well. 

Was an advanced reinstall among the steps you’ve followed, too? 

Let me know.

[arrysaa]

Thank you for your speedy response .... I follow the stop from previous post https://www.dropboxforum.com/t5/Apps-and-Installations/Dropbox-failed-to-uninstall-desktop-version/t...

[arrysaa]

Manually uninstall from the folder C:\Program Files (x86)\Dropbox\Client and there is a left over DLL - DropboxExt64.69.0.dll which I can't clean it - because it's hold by other unknown process 

[Nancy]

Thanks for clarifying, @arrysaa! Can you perhaps send a screenshot of the unknown process you mention?

[arrysaa]

Nancy, as requested - kindly find the attached screenshot 

When the laptop starting up - error messages prompted 

Folder Program Files (x86) > Dropbox > Client

Running Dropbox processes in Task Manager

Another Dropbox related task COM Surrogate

Trying to delete unused DLL DropboxExt64.69.0.dll showing the messages 

Trying to uninstall - Dropbox failed to uninstall .... keep running 

[arrysaa]

Another screen shot - trying to delete the unused dll - the file is being hold by Windows Explorer 

[arrysaa]

Dropbox Support team, 

Need your support to guide me how to uninstall Dropbox properly in my case - so that I can re-install it to ensure the folder synched. 

Really appreciate for your great support to resolve this....  

[Jay]

HI @arrysaa, could you quit all open applications on your computer and from the system tray, then exit any Dropbox processes from Task Manager, and try the full uninstallation steps from this page.

[arrysaa]

Hi Jay, 

I manage to uninstall Dropbox with the help of RevoUninstaller to remove 

DropboxExt64.69.0.dll successfully then when I reinstall back Dropbox Desktop Client 

"Dropbox 194.4.6267 Offline Installer.x86" as well "Dropbox 193.4.5594 Offline Installer.x86",  it always ends up with the same error as shown below 

 

The file "vcruntime140.dll' actually exists in C:\Program Files (x86)\Dropbox\Client\193.4.5594 folder

Kindly please help to resolve this Dropbox installation issues