dropbox icon missing from the menu bar

[Naima-Dragon]

Hi community,

All of the sudden, the dropbox icon has disappeared from my mac menu bar. It happened a few weeks ago, but I see that everything would synch up by seeing the green check mark appear. But today, some files don't seem to synch up as it shows the little blue circle. So I am not sure what is going on.

I've spent some time researching and it seems like uninstalling the app was a step that could help. But every time I try to move the app to trash it shares the following message

I am not sure how to close it. I've logged out from the browser. I've removed the app from my sidebar. I tried to move the app to trash and got the same message again. I turned off my computer. Now I really don't know what to do.

I have some work file to turn in and I'm stuck.

Help please

[Jay]

Hi @Naima-Dragon, thanks for bringing this to our attention.

Could you try quitting the app from the 'Force quit' menu in Mac OS, and then uninstall the app?

Keep me updated with any progress!

[Naima-Dragon]

Thanks for your reply. But I don't understand what you mean. What are you referring to when you say "force quit" the "app". Can you share some screenshots of what you mean? I access my dropbox from Finder. I don't have an app open .

[Megan]

Hi @Naima-Dragon, sorry to jump in here! 

In order to fix this, would you mind opening the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing the app from being removed from your device?

Once you have launched 'Activity Monitor', if you see any items that refer to Dropbox, please click on the line that references the process to select it and then click on the 'X' at the top left corner of the screen. 

After you've done so, please try to follow the normal uninstall instructions.

[SL001]

I have the same problem (icon is missing from Mac menu bar). Actually it intermittently appears (though rarely), but has been missing more 90% of the time last few months. I forced quit through Activity monitor (as otherwise couldn't delete because of "open" error message previously referred to). I then deleted the app (from Finder> Applications), and re-installed. But still no Dropbox icon in menu bar!

[Hannah]

Sorry to see that you're having this issue, @SL001.

Can you let us know your computer's OS version and if you've updated your Dropbox app to the new Dropbox for macOS version?

[SL001]

MacOS is Ventura 13.5.2 

I don't know how to confirm current Dropbox version, but I deleted and re-downloaded Dropbox today, in an attempt to fix the issue, so I assume that would be the most updated app. Is that not a correct assumption?

During one of those moments when the icon briefly appeared last week in the menu bar, I was able to get info on Dropbox version by clicking on the icon,c and took a screenshot. It was "v184.3.6480", with a tab on the bottom "leave Beta", which I must've signed for before. Again, I a assume that delete/redownload today may have updated or changed that, but not sure how to identify current DB version without access to the icon in the menu bar.

[Jay]

Hi @SL001, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

[John72]

Hello All,

Since Columbus Day, a few of our users are not syncing files and the DropBox Icon is completely missing from current running operations. Being in accounting, we work in dropbox desktop daily and share invoices. Without being able to see what the other user is doing, we can lose invoices and our vendors won't get paid. I've reached out to the DropBox team and got one response this morning but no follow ups and we really need help. I've tried following the steps and try to download dropbox but it still doesn't display the icon.

Is there a customer support phone number?

Thanks for any help!

John

[John72 · Accepted solution]

This was solved by customer support. Thanks! 

The solution was to uninstall dropbox and redownload it.

John