chat doesn't work

[Sylvain255]

Hello,

the support chat doesn't work on my webbrowser either on chrome than in firefox.

Is it a known bug ?

Thank you

Best regards

[Walter]

Hey @Sylvain255, thanks for bringing this to our attention.

Can you please let me know what plan you're on at the moment and if you get any different results after clearing your browser's cache?

Thanks!

[Sylvain255]

clear the cache doesn't change nothing, I don't know what is my plan, how can I know it please ?

[Walter]

Simply by navigating to your account's plan tab. 

Are you getting any specific errors when trying to chat with our support team by the way @Sylvain255? 

Also, may I ask what is the issue you're facing and you'd like to contact our team? Perhaps, we might be able to help here, on the Community. 

[Sylvain255]

dropbox plus

whan I click on the chat button nothing happens

[Sylvain255]

I saw that this is blocked by Malwarebytes Bowser Guard extension, I signaled it to them

[Sylvain255]

they said to me that there is a tracker in the button and it is why it is blocked

[Megan · Accepted solution]

Hi @Sylvain255, just to clarify: were you able to resolve your issue, and chat with our Support team? 

If you have an extension that's preventing you from accessing our chat, can you try an incognito tab on your current browser? 

[Sylvain255]

yes it works when I disable the extension

[Megan]

Awesome, if you need anything else just give us a shout @Sylvain255!