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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
desktop app
Mac OS
Syncing
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

DanielSivo's avatar
DanielSivo
New member | Level 2

 

Sonoma 14.5 - Macbook M1

I tried everything, but nothing.

I cannot copy files from the computer. I will not log off and on because I cannot lose any files.

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey Lionade, welcome to our Community! 

 

Would you mind sharing some additional info with us, in order to have a precise idea of what's happening? 

 

How long is this happening, and what have you tried on your end? Your exact OS, and Dropbox version would also help a lot. 

 

I'll be waiting for your reply!

  • Lionade's avatar
    Lionade
    Explorer | Level 4
    5 months ago

    Hi Megan,

    thanks for your fast reply!

     

    I upgraded from macOS Monterey via Ventura to Sonoma 14.5 more or less in one go.

    Before, I already had Dropbox installed using the File Provider (Folder stored under ~/Library/CloudStorage/Dropbox instead of ~/Dropbox)

     

    Then the sync got stuck for several hours on a 4 kb text file.

    Then I logged out and logged in again as suggested in the thread above, leading to a new sync, firstly at the old location. Everything was fine there.

    When asked to relocate to the File Provider location, I confirmed and got stuck with indexing, including the missing many of the files that were there before the relocation.

     

    Now I started over (log out, login in, sync to old location) but am afraid to start the relocation process again.

     

    Is that sufficient for the beginning?

    Best,

    Lion

  • Lionade's avatar
    Lionade
    Explorer | Level 4
    5 months ago

    Oh and the Dropbox Version is v201.4.5552

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