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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
I just tried the tip to log off and log in again. Now Dropbox is trying to make a duplicate folder, downloading all of my files again, while the former Dropbox folder is now named "Dropbox (2023-11-07)".
I don't like that. I don't think it's a fix. And I don't have the space on my hard drive to keep the two versions side by side.
What a mess this has been... and no answer from the technicians for 4 days.
@Konigo that’s fine! Same thing happened to me. I just dragged the old Dropbox folder with the (date) to the desktop. And let it sit there for a week before I deleted that folder. Same thing happened to me and somehow my issue is fixed. Let it play out.
I truly appreciate the goodwill of those trying to solve the problem in rather creative ways, with the help of Dropbox itself. But hey, some of us are paying not to have any hassles. How can we ask people to carry out partially complex operations with not insignificant risks?
I'll repeat, we're talking about our documents here. Some people use Dropbox to store their holiday photos, which are undoubtedly precious, but there are also those who keep banking documents and other economically significant items here. What are we even talking about?
I'm expecting a conclusive update that truly and definitively resolves the issue. I don't want to fiddle around with my computer searching for a half-baked solution, as if I were still 13 and a computer-savvy nerd.
And if it's not possible, if you can't do it for any reason, please tell me right away. At least, I'll consider having to switch to the competition. Just be honest about it. It'll make you look better.
Got it, Dropbox?Thank you OceanSunrise, you may be right. In fact I just received an update from a technician telling me that this is basically what I have to do. The app is keeping the old folders somewhere before making sure it uses the latest version of each file. I really hope it will sort itself out, with my limited hard drive...
I will keep you posted 🙂
Konigi Anytime just make sure you do advanced reinstall to make sure you do the complete process and removal of the old one and its settings/preferences here is the link: https://help.dropbox.com/installs/advanced-reinstall
Hello again fellow sufferers,
Has anyone had any success doing an "advanced reinstall" like OceanSunrise has ?
Are there any new tips/tricks that have worked for someone getting around this "stuck indexing" problem?
Lastly, has anyone asked about compensation for the long length of time we havent been able to use Dropbox? I'm at about 6 weeks of not being able to use it, plus technical support are now taking a long time to get back to me, consequently, that fondness I have had for Dropbox over the last 11 years is diminishing 😔
Has anyone canceled Dropbox yet? Maybe that will make them fix it. I'm about at my wits end with my CPU being out of control due to Dropbox, syncing not working at all, and with being told various versions of turn it on and off again. I have been a customer for at least 10 years, and I don't want to do it, but I'm about to go to Google Drive which works just fine on Sonoma. Billion dollar companies that I've been paying for a decade shouldn't be making me do things over and over that aren't going to help.
Hey Dropbox - there is NO POINT in turning things off and on again if YOU haven't fixed the problem first. Kindly let us know when you have fixed things and stopped putting our files at risk.
Hi everyone
I quick "successful" update !!
I've followed the procedure https://help.dropbox.com/fr-fr/installs/advanced-reinstall
(thanks OceanSunrise 😉 )
After "complete uninstall and reinstall" :
- first the system created a new Dropbox folder with today's date suffix
- then synchro was KO, indicating that "my folder has been removed ... "
- I've renamed it to "Dropbox" (as it ever was) and retried sync
- It worked .... until it stays stuck on "6 files syncing" for a long time ...
So I've tried another way. I've re-done the complete uninstall and reinstall following the same procedure
Then during the installation setup, i've unchecked all folders, so the application won't begin sync as soon as the installation ends.
Then I updated (from the Dropbox preference menu) to Dropbox for File Provider (suggested by Dropbox).
After upgrading to Dropbox for File Provider -> I've check some folders to sync -> HOURRAYY it works !!
I have now again (...) a working Dropbox application.
Hope i will deserve you all.
In my case I resolved without unlink.
First I moved from a folder called "master" to another folder called "master" in another root. But I noted that the first master folder that I deleted via Web, was not removed in my Mac. So I waste a lot of time waiting the sync to terminate. Nothing.
Then I deleted the first folder "master" in my local Mac and all it worked.
I think there is a bug in Dropbox File Provider that is related to Mac File Provider. Dropbox and Apple must solve this bug.
