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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
desktop app
Mac OS
Syncing
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Durval L's avatar
Durval L
Explorer | Level 4

Hi!

Since last week, I've been observing that my files created on my Mac are not being uploaded to Dropbox server. Also, files created on other devices (such as my Windows PC at work) are not being dowloaded. The Dropbox icon is eternally signaling "Indexing" but nothing is happening. I called Apple today, and they suspect that Dropbox is not updated to work with MacOS Sonoma.

I need some help to solve this issue, because I've accessed FAQ and it was not successful, and I'm afraid to lose my recent updates on my files.

Thank you.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Durval L, thanks for bring this to our attention. 

 

Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there?

 

Thanks so much!

  • Durval L's avatar
    Durval L
    Explorer | Level 4
    2 years ago

    Hi!

    Thank you for your message.

    Indeed, I've tried all the options mentioned in that post. The version of dropbox is up to date, because I've tried to reinstall it; Full access to disk is granted; antivirus was turned off during some time, but nothing happened. That is, sadly, trouble remains.

    Best regards,

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Durval L, thanks for the additional info.

       

      Since a few hours have passed, can you check if the issue persists?

       

      And if so, have you also tried restarting your computer, to see if that helps?

      • TraTra Tam's avatar
        TraTra Tam
        New member | Level 2
        2 years ago

        Same issue here for over 2 weeks.

         

        Tried all the possible solutions including:

        1) reinstall app (updated to dropbox app 185.4.6054)

        2) reboot mac

        3) turn off antivirus program

         

        please fixed the problem asap.

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