We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
We're almost 20 days into using MacOS Sonoma.
My Dropbox has been updated to version 185.4.6054, but in reality, nothing has changed.
File indexing is still stuck.
The 185.4.6054 Dropbox update in my case brought back thumbnails for most files. I'm happy this is working again. But along a few old bugs, such as receiving an alert such as "Can't bring these files online-only as some of them are still open" (they aren't) and Finder being more sluggish than it was. And I have more files which are still "Synchronising" for a couple of hours.
Konigi I understand what you're saying, and I partly agree. However, let me add that large companies perform necessary tests beforehand precisely to avoid these issues. Take Adobe, for example, as I use one of their paid software suites. I haven't encountered a single problem, not a glitch. It's like nothing happened. Moreover, let's remember that MacOS Sonoma went through several betas before its release. So, Dropbox isn't discovering this just today; they should have known for at least 8 months. Why am I saying all this? Because what I'm witnessing, to me, is unjustifiable. I've paid for a service I can't use, and there's not a word of apology or a request for patience from anyone. I find this behavior truly ridiculous. Dropbox has let me down. I never expected something like this, and, in fact, I can say that in ten years, nothing even remotely similar has ever happened.
For over 20 days now, since the MacOS Sonoma update, I've been unable to use Dropbox. This means no more backups, no more file synchronization, no more sharing documents with colleagues, and no more convenience for me. It won't be long before my hard drive fills up, and at that point, the only way I'll have to clear space is by returning to the old external hard drives I had abandoned, favoring a paid Dropbox account.
It's been quite a letdown, and I'm very disappointed.
I RECEIVED A SOLUTION FROM DROBOX THAT WORKED!
To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files.
Please follow these steps to unlink and relink your computer:
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.
Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.
I did this. On the first attempt, my 29,000 files were re-synched but stopped at 352 files. So, I repeated the process. I signed out then signed back in and ALL THE FILES SYNCHED. I am back to where I was.
In retrospect, it seems a logical maneuver. This is what we do when our laptop or program locks up. Just sign out, give it a moment, then log back in. Good to know for the next update.
GOOD LUCK!
DBox staff response to me that Sonoma and DB work fine together, it is love at first sight
Forgive me, but has there been an update from Dropbox that fixed the issue, or are you being sarcastic?
FrankieAnn this was a solution that has already been mentioned before, but it wasn't clear whether by doing so, the files that have been added to the Dropbox folders in the meantime, without being synchronized online, would be deleted. Can you shed some light on this?
Thank you.
Hello again fellow sufferers.
It is now over 3 weeks since I started experiencing this "Indexing" problem.
I have tried all of the troubleshooting tips mentioned here. Each multiple times.
I have done 3 clean installs on two different Mac's (M1 & M2) using both Ventura 13.6 and Sonoma 14.0. This is how desperate I have been, to undertake 3 clean installs.
I have been in contact with Dropbox support, where the most insightful advice has been to "log out and log back in" of course that didn't work so after over a week of correspondence apparently an expert will be in contact with me.
This is a dismal situation.
One question I have is:
- As my status is "Indexing" which it is stuck doing, I see the notice to upgrade to File Provider as DropBox recommends, however, this is not possible as it is still "Indexing".
- Does anyone have a fix to get around this? I am thinking this may be the source of the problem, where Dropbox needs to update to the new File Provider, but can't because it is stuck indexing.
Any thoughts would be appreciated.
To everyone: it is highly likely that the update to macOS Sonoma is coming tomorrow, or next week. If it's really on Apple's side and not on Dropbox's side, there are slight chances this issue is fixed. Let us all look at it again after the update! (version 14.1)
It is not uncommon that Dropbox has issues during the first weeks of a big OS update.
