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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
desktop app
Mac OS
Syncing
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

aaronmgould's avatar
aaronmgould
Explorer | Level 3

Hello! Thanks so much for your quick reply. Which stable version should I consider downloading? Also, where can I find this?

Thank you again so much! Have a wonderful day!

  • aaronmgould's avatar
    aaronmgould
    Explorer | Level 3
    2 years ago

    Hi Walter!

    I tried doing these steps as you suggested and I am STILL having the same issues. Below are images of what the screens looks like on my end.... Basically it is just frozen and nothing is happening. The version that was installed is v185.4.6054. 

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Have you granted Dropbox full disk access as outlined here as well aaronmgould?

      • Josephus F.'s avatar
        Josephus F.
        Helpful | Level 5
        2 years ago

        I can't make it work either on my MacBook Air- Sonoma 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in here, aaronmgould.

       

      Is it possible that you might have some kind of VPN, antivirus or any kind of security app that could be blocking Dropbox?

       

      If you do, try temporarily disabling them, to see if that helps.

      • aaronmgould's avatar
        aaronmgould
        Explorer | Level 3
        2 years ago
        Hey there! Thanks for jumping in and helping me out! I don’t have any security software that would be blocking Dropbox from working.

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