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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Good morning, after updating to MacOS Sonoma, something went wrong with my DropBox installation (version 183.4.7058). Right after the reboot, DropBox started re-indexing all the files. But then - I'm not sure when - at some point, it stopped. It might have been caused by a standby that occurred after a certain amount of time; I can't say for sure. The bottom line is that DropBox is no longer able to synchronize.
Here's what I've already tried:
- Restarting my Mac several times.
- Closing the DropBox app and its instances through Activity Monitor, including restarting Finder.
- Checking permissions for Privacy and Accessibility.
I haven't logged out and logged back in yet, as suggested in other threads. I haven't done it because I'm afraid of losing files that haven't been synchronized correctly, as it happened to someone here on the forum.
In the screenshots, you can see how an unsynchronized file appears in Finder, in contrast to one that was correctly (previously) synchronized.
In this other screenshot, you can see what I see inside the DropBox app.
Does the DropBox team have any information about this issue with Sonoma?
Thank you.
I thought I was going mad, the same happened to me. Thankfully I have a laptop I have not yet updated. but this is really slowing me down.
- Ho scritto la soluzione ieri
gyno81 it's understandable to start seeking a solution on your own, and it's commendable that you've tried and shared your experience.
However, that kind of approach is strongly discouraged for those dealing with a massive amount of data. For instance, I have about 2 TB of crucial work-related data on Dropbox. I certainly wouldn't dare to experiment with solutions without knowing precisely how Dropbox's algorithm works.
This is why it's reasonable to expect a solution directly from Dropbox. Remember, there are also those who pay a substantial yearly fee for a professional account here. It's absurd that, after two weeks, there's still no information, and we're left "waiting for updates," as mentioned by the staff on the forum.
ok prova a fare un tentativo spostando il contenuto su 2 hard drive esterni e provi la mia procedura
