We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
desktop app
Mac OS
Syncing
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

gyno81's avatar
gyno81
Helpful | Level 5

io penso di aver trovato la soluzione, in questo modo: 

Spostare tutto il contenuto cartelle comprese in una posizione del Mac (scrivania, documenti, è indifferente). 

Fate il logout dalla pagina web dropbox

Fate logout su Mac

disinstallare tutti i file di dropbox (se resta qualche cartella installate AppCleaner e cercando Dropbox eliminate tutto ciò che trova). 

Riavviate

Andate su dropbox web e scaricate l'applicazione desktop, e rifate l'installazione.

una volta installata andate sul web e effettuare il login.

Cancellare tutto il contenuto di dropbox dalla versione web.

andate nell'app desktop e rispostate il vecchio contenuto di dropbox che all'inizio avevate messo in documenti o scrivania. 

Partirà la sincronizzazione e a me è ritornato tutto normale

gyno81's avatar
gyno81
Helpful | Level 5
2 years ago

vi confermo che funziona, ho provato anche a mandare un file dall'iphone a dropbox web e sul mac ho visto la sincronizzazione che è andata a buon fine

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!