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msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
desktop app
Mac OS
Syncing
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Victor28, let's see what we can find together on this!

 

Could you also confirm if your Dropbox folder is located in CloudStorage? 

 

Also PaoloCaMe & Victor, could you clarify the app's precise syncing status as we speak, and how long it's been like that?

 

Thanks a bunch! 

PaoloCaMe's avatar
PaoloCaMe
Explorer | Level 4
2 years ago

Buongiorno,

il problema continua a persistere.

Lo status in cui rimane bloccato Dropbox è Indicizzazione

Di seguito la screen

 

 

 

Cordiali saluti

  • PaoloCaMe's avatar
    PaoloCaMe
    Explorer | Level 4
    2 years ago

    Buongiorno,

    non più possibile lavorare con Dropbox in queste condizioni...

    sono diversi giorni che non si sincronizza nulla!

     

    Non posso neanche aprire i miei file!

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi PaoloCaMe, I just wanted to ask if you had the chance to see Sam's response here. 

       

      Let us know when you get the chance!

       

      ---

       

      Ciao PaoloCaMe - volevo solo chiederti se hai avuto la possibilità di vedere la risposta di Sam qui.

       

      Fateci sapere quando ne avrete la possibilità!

      • PaoloCaMe's avatar
        PaoloCaMe
        Explorer | Level 4
        2 years ago

        Si, ho visto la risposta, ma il mac è acceso da giorni e non si sincronizza comunque.

        Rimane bloccato "Indicizzazione in corso..."

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