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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Jay
Dropbox Staff
Dropbox StaffHi cloudres, thanks for bringing this to our attention.
We've not received reports about similar issues to what you've described.
Have you considered backing up the files that didn't sync previously outside of the Dropbox folder, and then resume syncing in the app?
This will help me to assist further!
im having the same trouble, tried everything and dropbox hasnt updated in two days since updated, constantly indexing
Yep, three days in and no progress. My Dropbox sync is stuck at 99% and many files remain unavailable. I'm holding off contacting Apple to work through Carl8's recommendation about creating a new user profile to see if Dropbox has the technical capacity to solve this problem with a patch first. After recent other problems with Dropbox, I'm seriously reconsidering my subscription. If they don't fix this in the next 72 hours, they're toast. I've warned many other Apple users who are ardent Dropbox devotees not to update to Sonoma, while I await, patiently, any advice from our seemingly unconcerned friends at Dropbox.
