We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago

Won't stop indexing on Mac

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Desktop
desktop app
Mac OS
Syncing
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

TimNor's avatar
TimNor
New member | Level 2

5 days stuck 'indexing' since updating on Mac

Often can't access any files on my computer

Any ways to fix this please?

 

Thank you

 

Tim

PaoloCaMe's avatar
PaoloCaMe
Explorer | Level 4
2 years ago

Buon pomeriggio,

è da circa 4 giorni che la sincronizzazione con l'app Dropbox non funziona più correttamente.

I file rimangono in locale con un punto esclamativo e appare la scritta "Indicizzazione in corso..."

Esattamente da quando ho installato la nuova versione del S.O. Mac OS 14.0 (23A344)

 

Grazie

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Ciao PaoloCaMe, grazie per aver portato questo alla nostra attenzione.

     

    Potresti confermare il numero di versione dell'applicazione desktop Dropbox passando il mouse sulla piccola icona Dropbox, accanto al tuo WiFi nella barra dei menu?

     

    Inoltre, utilizzi il nuovo macOS per File Provider, in cui il percorso Dropbox viene spostato su CloudStorage?

     

    Tienimi aggiornato e partiremo da lì!

     

    PS: ho allegato una traduzione automatica della mia risposta sopra. Ci scusiamo per eventuali errori che potresti trovare.

     

    --

     

    Hi PaoloCaMe, thanks for bringing this to our attention.

     

    Could you confirm the version number of the Dropbox desktop application by hovering over the little Dropbox icon, next to your WiFi in the menu bar?

     

    Also, do you use the new macOS for File Provider, where your Dropbox path is moved to the CloudStorage? 

     

    Keep me posted, and we'll take it from there! 

     

    PS: I've attached an automated translation of my response above. Apologies for any mistakes you might find.

    • PaoloCaMe's avatar
      PaoloCaMe
      Explorer | Level 4
      2 years ago

      OK, dropbox version: 183.4.7058

      Yes the file storage is /Users/XXXuserXXX/Library/CloudStorage/Dropbox

       

      Regards,

      P

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Victor28, let's see what we can find together on this!

         

        Could you also confirm if your Dropbox folder is located in CloudStorage? 

         

        Also PaoloCaMe & Victor, could you clarify the app's precise syncing status as we speak, and how long it's been like that?

         

        Thanks a bunch! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!