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Colinwhipple's avatar
Colinwhipple
New member | Level 2
2 months ago

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:

 

"Leave this screen open. A sign in prompt will appear."

 

I never get a sign in prompt. The message just stays there.

 

How can I get past this?

 

Colin Whipple

Desktop
desktop app
Install
Installing
Setting up the apps
  • Jay's avatar
    Jay
    2 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi @ Colinwhipple, thanks for bringing this to our attention.

     

    What device and OS are you currently running?

     

    This will help me to assist further!

    • Colinwhipple's avatar
      Colinwhipple
      New member | Level 2
      2 months ago

      I am running Windows 10 on an HP Envy 23-027c.

       

      The system is not eligible to upgrade to Windows 11.

       

      Colin Whipple

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

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