You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Colinwhipple's avatar
Colinwhipple
New member | Level 2
4 months ago

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:   "Leave this screen open. A sign in prompt will appear."   I never get a sign in prompt. The message just st...
desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    4 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

Colinwhipple's avatar
Colinwhipple
New member | Level 2

I am running Windows 10 on an HP Envy 23-027c.

 

The system is not eligible to upgrade to Windows 11.

 

Colin Whipple

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Colinwhipple's avatar
    Colinwhipple
    New member | Level 2
    4 months ago

    Not that I am aware of.

     

    I was able to install Dropbox on a Windows 11 Laptop connected to the Internet through the same Powerline connection. They are both connected to the Powerline adapter through the same switch.

     

    Colin Whipple

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Could you try reinstalling the app, without uninstalling it first, using this link?

      • Colinwhipple's avatar
        Colinwhipple
        New member | Level 2
        4 months ago

        That worked, thanks.

         

        Colin

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