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Forum Discussion

Colinwhipple's avatar
Colinwhipple
New member | Level 2
4 months ago

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:   "Leave this screen open. A sign in prompt will appear."   I never get a sign in prompt. The message just st...
desktop
Install
Setting up the apps
  • Jay's avatar
    Jay
    4 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @ Colinwhipple, thanks for bringing this to our attention.

 

What device and OS are you currently running?

 

This will help me to assist further!

Colinwhipple's avatar
Colinwhipple
New member | Level 2
4 months ago

I am running Windows 10 on an HP Envy 23-027c.

 

The system is not eligible to upgrade to Windows 11.

 

Colin Whipple

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • Colinwhipple's avatar
      Colinwhipple
      New member | Level 2
      4 months ago

      Not that I am aware of.

       

      I was able to install Dropbox on a Windows 11 Laptop connected to the Internet through the same Powerline connection. They are both connected to the Powerline adapter through the same switch.

       

      Colin Whipple

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Could you try reinstalling the app, without uninstalling it first, using this link?

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