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Forum Discussion
Unable to sign in to complete installation on the desktop app
I am trying to install Dropbox and the process gets stuck where the screen says:
"Leave this screen open. A sign in prompt will appear."
I never get a sign in prompt. The message just stays there.
How can I get past this?
Colin Whipple
- Jay
Dropbox Staff
Hi @ Colinwhipple, thanks for bringing this to our attention.
What device and OS are you currently running?
This will help me to assist further!
I am running Windows 10 on an HP Envy 23-027c.
The system is not eligible to upgrade to Windows 11.
Colin Whipple
- Jay
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
