Unable to install Droxbox on my Windows 10 PC

[robertcohen]

I get the following error report:

bn.BUILD_KEY: Dropbox
bn.VERSION: 193.3.5459
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746
pid: 16932
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'I:\\Dropbox'
              real_path='I:\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\*\AppData\Local\Temp
TEMP: C:\Users\*\AppData\Local\Temp
tempdir: 'C:\\Users\\*\\AppData\\Local\\Temp'
         real_path='C:\\Users\\*\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 879, in wrapper
  File "desktop/dropbox/client/main.py", line 6729, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6191, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6114, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

[Hannah]

Hey @robertcohen, would you mind letting us know what didn't work exactly with the advanced reinstall steps that Walter suggested above?

Those steps should help you with wiping the previous rights.

[robertcohen]

I cannot delete the folder so I renamed it.  However, I would like to delete the empty folders off my laptop that Dropbox created and locked me out.  I tried inheriting the rights and taking ownership be no success at all.   The managed to install dropbox after renaming the folder but I cannot delete the old files which are stuck on my computer

[Megan]

Do you get any specific errors when trying to delete the old Dropbox folder @robertcohen?

If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?

[robertcohen]

How do I send you a screenshot on this forum?

[Megan]

You should be able to attach it using the camera-like icon @robertcohen when trying to respond back to us.

[robertcohen]

unable to grab a screenshot even though icon clicked on dropbox.   Dont know why it not grabbing screenshots.

[Hannah]

Hey Robert, do you mean that you're not able to save your screenshot to Dropbox or that your computer can't take screenshots at all?

You can try this as well.

[robertcohen]

It my laptop not phone

[Hannah]

You should be able to see options for all kinds of devices, if you click on "Other".