Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Has anyone seen this issue, and if so, how did you fix it?
@DBM4 wrote:
the Dropbox window shows a smaller copy of the window superimposed upon it distorting the image.
Can you provide a screenshot? Be sure to mask any private information.
So when I click on the icon in the tray the window looks fine:
But as soon as the cursor goes over the window it changes to this:
And some functions become inoperable.
Hey @DBM4 - thanks for the screenshots!
Have you tried rebooting your computer, quitting and relaunching the app, or even re-installing it, since you first noticed this?
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
I have rebooted numerous times since this began, have quit and relaunched as well. Before I uninstalled and reinstalled Dropbox I wanted to bring this problem to the community to see if there was a less invasive way to address this problem.
Hey @DBM4, we would definitely suggest uninstalling the app, restarting the computer and then reinstalling it, since restarting the device didn't help.
Let us know how it goes!
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Could you provide a link to installation instructions?
As I want to this correctly as your website says:
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!