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The Dropbox website has a few files glitching out

The Dropbox website has a few files glitching out

Luca Tubertini
Explorer | Level 3

The Gyazo-link below shows a recording of Dropbox's icon view glitches. What could be the issue and how can I fix it?

https://gyazo.com/5640eb5ac8b3c53f1ba9208a1fe2ef9f

5 Replies 5

Jay
Dropbox Staff

Hi @Luca Tubertini, thanks for bringing this to our attention.

 

As we're unable to view that link, could you describe what is happening to the Dropbox icons?

 

Could you try switching browsers to see if this helps?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Luca Tubertini
Explorer | Level 3

I tried with a Microsoft Edge and the problem is still there.
Can't you try a different browser to open the link? Or is Gyazo simply not trusted?

Two images are simply glitching hysterically, 200% size - 100% size - 200% size rapidly over and over, and this isn't the first time that I have experienced this with Dropbox, doesn't happen with any other app.

Jay
Dropbox Staff

Thanks for the details. Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Luca Tubertini
Explorer | Level 3

Guest-mode/incognito seems to work yes, no glitching anymore.

Jay
Dropbox Staff

This would mean that an extension, plugin, or other setting in the normal browser is preventing the site from working normally. 

 

Try disabling them all, and then re-enable them one-by-one until the issue re-appears to determine which one is affecting the site.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    Luca Tubertini Explorer | Level 3
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