Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

[joshuaelectric]

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar.  thanks for your assistance!

[Megan]

Hey @joshuaelectric, let's jump right into t his! 

Out of curiosity, do you click on the bigger Dropbox icon on your desktop, the one looking like this: ? 

Or the smaller one, on your menu bar, next to your WiFi looking like this ? 

It might sound trivial, but have you tried re-starting your device, or even uninstalling and then re-installing the app? 

Let me know more, and we'll take it from there!

[dalacus]

Looks like you didn't delete it cleanly,

[joshuaelectric]

Hi, and thanks for asking..  tapped the one in my Applications folder.. looks like this

[joshuaelectric]

thanks, What does deleting 'cleanly' look like?

[joshuaelectric]

Oh, and yes. tried deleting and reinstalling the app, as. well as restarting the laptop. tried both of these multiple times and app does not respond

[Hannah]

Hey @joshuaelectric, do you have the small Dropbox icon in your menu bar, by your WiFi icon?

And if so, what happens when you click on it?

[joshuaelectric]

hi, no - that icon never arrived when i reinstalled the desktop version

[Nancy]

Hey @joshuaelectric. Can you also try to download the Dropbox app again via our offline installer? 

Are you seeing the Dropbox icon in your menu bar after that, if you double click on the Dropbox app in your Finder > Applications folder?

[ken_804]

I have the exact same problem as @joshuaelectric on my mac mini running 14.5.  Only difference is I have not yet uninstalled the Dropbox app.  I am a daily user and always open the app using the black icon in my menu bar.  Two days ago, the black icon disappeared.  When I attempt to open using the blue icon in the applications folder, I get the message "Dropbox can't be opened."