The Dropbox desktop application can't be opened on Mac OS, why?

TE16

I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone. Because of an issue with the OS, we had to wipe the hard drive clean and basically start from scratch. I did have an external hard drive and also used the cloud. My problem is that when I click on the Dropbox App I get a message from Finder saying Dropbox can't be opened.

I have tried deleting the App and downloading the App new, however Dropbox always takes me to the online application, which I do not want to use. I have tried using an incognito window to download the App and it requires that I sign in and I am not finding a way to download the Aoo. I went to the Apple store and it just shows third party Apps.

I would appreciate any suggestions from the community!

Thank you!

Walter

Sorry to hear you're still having issues with this @TE16

Would it be OK if we reached out via email to have a further look internally at this point?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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TE16

That would be great, Walter! My email for correspondence purposes is [email removed as per Community Guidelines] the email I am trying to get Dropbox set up for is [email removed as per Community Guidelines]

Thank you!

Megan

Hey @TE16, I just sent an email to your Community-linked email address.

Reply back to me there, and let me know the email address that's facing this issue and we'll take it from there.

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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TE16

Thanks Megan!

I just replied to that email. (Thanks for removing the email address above!)

TE16

I received an email message from Megan on Friday asking me to use Dropbox Capture to video the issue I am having. I am not sure how I am expected to use this tool when I can't get into my Dropbox. This has been going on since July 4th. Rather than receiving "Badges" I would really appreciate and prefer to receive some actual support.

Megan

Hey @TE16!

I can see that you replied back to me. I'll get to it as soon as possible.

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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TE16

Thank you Megan

The Dropbox desktop application can't be opened on Mac OS, why?

The Dropbox desktop application can't be opened on Mac OS, why?

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